Refund & Cancellation Policy

01 Non-Refundable Deposits

Initial project deposits are non-refundable once work has commenced. The deposit serves several critical purposes in project initiation:

• Administrative processing and project setup costs
• Initial consultation and requirement analysis
• Design mockups and preliminary concepts
• Resource allocation and team assignment
• Third-party service registrations and integrations
• Documentation and legal agreement preparation

02 Client-Initiated Project Cancellation

Clients may request to cancel their project at any time by providing written notice. However, the following payment obligations apply:

• Deposit Forfeiture: The initial deposit is non-refundable regardless of when cancellation occurs.
• Work Completed: The Client must pay in full for all work completed up to the cancellation date at the hourly rate or milestone rate as specified in the project agreement.
• Partial Deliverables: The Client will receive all work-in-progress materials in their current state, including design files, code, documentation, and other assets.
• Payment Processing: An invoice for completed work will be issued within 5 business days of cancellation notice, with payment due within 7 days.

03 Cancellation Timelines & Payment Calculations

• Before Work Begins: If cancellation is requested before any work commences, the deposit remains non-refundable, but no additional charges apply.
• During Project Execution: The deposit plus payment for all completed work and resources utilized is due immediately upon cancellation notice.
• Near Completion: If the project is 90% complete or more, the Client must pay the remaining balance to receive final deliverables.
• Post-Cancellation Support: The complimentary 30-day post-launch support period is forfeited if cancellation occurs before project completion.

04 Company-Initiated Project Termination

Webvanta Innovation reserves the right to terminate a project and cancel services if:

• The Client violates these Terms and Conditions or service agreement
• The Client engages in abusive, threatening, or unprofessional behavior toward our team members
• The Client provides fraudulent information or misrepresents their business
• The Client fails to make timely payments (after 30 days past due)
• The Client requests illegal, unethical, or harmful content or activities
• The Client breaches confidentiality or intellectual property agreements
• Continued work would expose Webvanta Innovation to legal liability

05 Ongoing Service Cancellation

For recurring services such as SEO, digital marketing, maintenance packages, or support plans:

• Cancellation Notice: Services may be cancelled with 30 days' written notice.
• No Refunds for Partial Months: Cancellations made mid-month will not result in pro-rata refunds for unused days.
• Final Service Delivery: Services will be delivered through the end of the paid period. No early termination credits apply.
• Data Access: Client data and reports will be provided up to the cancellation date, after which access may be restricted.
• Domain & Hosting: If we manage these services, the Client must ensure proper transition or renewal with another provider before the cancellation effective date.

06 Scope Changes & Additional Work

When scope changes are requested after the project has commenced:

• Scope Assessment: We will evaluate if the requested changes fall within the original scope or represent new work.
• Minor Revisions: Changes included in the revision rounds specified in your proposal are included at no extra cost.
• Additional Work: Requests outside the original scope will be quoted separately and require written approval and additional payment before implementation.
• Timeline Impact: Scope changes will likely impact project delivery timelines and will be communicated promptly.
• Contract Amendment: Significant scope changes require a project amendment outlining new deliverables, costs, and timelines.

07 Service Quality & Satisfaction Guarantee

While we cannot offer unlimited refunds, we are committed to your satisfaction:

• Quality Assurance: All work is reviewed against quality standards before delivery.
• Revision Rounds: Each project includes specified revision rounds (typically 2-3 for design, 1-2 for development) at no additional cost.
• Post-Launch Support: 30 days of complimentary bug fixes and technical adjustments following project completion.
• Client Collaboration: We maintain open communication and involve you throughout the project to ensure expectations are met.
• Warranty Period: Issues related to our work will be addressed at no additional cost during the 30-day warranty period.

08 Refund for Unused Hosted Services

If Webvanta Innovation provides managed hosting or server space:

• No Pro-Rata Refunds: Monthly hosting fees are non-refundable once the service month has begun.
• Service Discontinuation: With 30 days' notice, hosting services can be terminated at the end of the billing cycle.
• Data Backup: The Client is responsible for backing up website data. We will provide data exports upon request within 14 days of service termination.
• Domain Renewal: Domain renewal fees are separate from hosting and will not be refunded; ownership transfer can be arranged if needed.

09 Refund Requests & Dispute Resolution

If a Client believes they are entitled to a refund:

• Formal Request: Submit a detailed written request explaining the refund reason to info@webvantaindia.com within 30 days of the transaction.
• Investigation: We will investigate the claim within 5-7 business days and respond with our findings.
• Documentation: Provide all relevant documentation, project agreements, communication records, and evidence supporting your claim.
• Negotiation: If a dispute arises, both parties will attempt to resolve it through good-faith discussion and negotiation.
• Escalation: If negotiation fails, the matter may proceed to mediation or legal proceedings as outlined in our Terms and Conditions.

10 Third-Party Payment Processing Refunds

For refunds processed through payment gateways, platforms, or payment processors:

• Processing Time: Refunds typically take 5-10 business days to appear in your original payment method.
• Bank Processing: Additional time may be required by your bank to credit the funds to your account.
• International Payments: Currency conversion charges may apply to international refunds and cannot be credited back.
• Payment Gateway Fees: Processing fees charged by payment gateways are non-refundable as they are separate transaction costs.

11 Special Circumstances & Exceptions

In rare circumstances, exceptions to this refund policy may be considered:

• Service Failure: If Webvanta Innovation fails to deliver agreed-upon services due to our negligence or breach, refunds may be considered.
• Force Majeure: Unforeseeable circumstances beyond our control (natural disasters, pandemics, etc.) may affect project timelines but typically will not result in refunds.
• Documented Error: If our error causes significant project delays or issues, we may offer service credits or discounts toward future work.
• Executive Review: Requests for exceptions must be submitted in writing and will be reviewed by our management team.

12 Communication & Transparency

We believe in clear communication regarding cancellations and refunds:

• All cancellation requests must be submitted in writing (email) to create a documented record.
• We will provide written confirmation of the cancellation and itemized details of any outstanding payments.
• Project status, work completed, and payment calculations will be transparently shared with the Client.
• We will maintain regular communication throughout the cancellation and refund process.