Privacy Policy

01 Information We Collect

We collect information about you in various ways, depending on your interaction with Webvanta Innovation:

• Personal Information You Provide: Name, email address, phone number, company details, billing address, and any other information you voluntarily submit through contact forms, service inquiries, or account registration.
• Project-Related Information: Details about your business, website requirements, content, images, credentials, and any proprietary information shared during the course of our professional engagement.
• Payment Information: Billing details, transaction history, and payment method information processed securely through third-party payment gateways.
• Communication Records: Emails, chat messages, call logs, and correspondence related to service delivery and support.
• Automatically Collected Information: IP address, browser type, operating system, pages visited, time spent on pages, referring website, and other usage analytics through cookies and similar technologies.
• Cookie Data: Information collected through cookies, pixels, and similar tracking technologies to enhance user experience and analyze website performance.

02 How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To develop, deliver, and maintain our services according to your specifications and requirements.
• Communication: To respond to your inquiries, provide customer support, send updates about your projects, and keep you informed about service changes.
• Billing & Payments: To process payments, send invoices, and manage your account with us.
• Marketing & Promotions: To send promotional emails, newsletters, and marketing materials (only if you've opted in). You can unsubscribe at any time.
• Performance Analytics: To understand how you use our website, improve our services, and optimize user experience.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.
• Security & Fraud Prevention: To detect, investigate, and prevent fraudulent activities, security breaches, and other illegal activities.
• Business Operations: To improve our operations, conduct internal audits, and analyze business metrics.

03 Information Sharing & Disclosure

We respect your privacy and do not sell your personal information to third parties. However, we may share information in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers (hosting providers, payment processors, email service providers) who assist us in delivering services, under strict confidentiality agreements.
• Legal Requirements: We may disclose information if required by law, court order, subpoena, or government request.
• Business Transfers: In case of merger, acquisition, or business restructuring, your information may be transferred as part of that transaction.
• With Your Consent: We may share information with third parties when you explicitly consent to such sharing.
• Protection of Rights: We may disclose information to protect our legal rights, privacy, safety, or that of our users or the public.

04 Data Security & Protection

We implement comprehensive security measures to protect your information:

• Encryption: Sensitive data including payment information and login credentials are encrypted using SSL/TLS protocols.
• Secure Servers: All information is stored on secure servers with restricted access and regular security audits.
• Access Controls: Only authorized personnel have access to your personal information, and access is restricted on a need-to-know basis.
• Regular Updates: We maintain up-to-date security patches and software updates to prevent unauthorized access.
• Monitoring: We continuously monitor our systems for potential vulnerabilities and security threats.

05 Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

• Essential Cookies: Required for website functionality, session management, and security.
• Analytics Cookies: Used to understand how users interact with our website and improve performance.
• Marketing Cookies: Used to deliver personalized content and track marketing campaign effectiveness.
• Third-Party Cookies: May be set by third-party services like Google Analytics, social media platforms, and advertising networks.

You can control cookie preferences through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, blocking cookies may affect website functionality.

06 Your Rights & Choices

Depending on your location, you have certain rights regarding your personal information:

• Access: You have the right to request and access the personal information we hold about you.
• Correction: You can request correction of inaccurate or incomplete information.
• Deletion: You may request deletion of your personal information, subject to legal obligations and contractual requirements.
• Opt-Out: You can opt out of marketing communications, cookies, and tracking at any time.
• Data Portability: You may request your information in a portable format.
• Withdraw Consent: If we rely on your consent, you can withdraw it at any time.

To exercise these rights, please contact us using the information provided in the Contact Us section below.

07 GDPR Compliance

For users located in the European Union and those protected by GDPR:

• We process your data lawfully based on your consent, contract fulfillment, legal obligation, vital interests, or legitimate business interests.
• You have the right to lodge a complaint with your local data protection authority.
• We have appointed a Data Protection Officer (DPO) for compliance and can be contacted regarding GDPR matters.
• We conduct Data Protection Impact Assessments (DPIA) for high-risk processing activities.
• We implement Privacy by Design principles in all our operations.

08 Third-Party Links & Services

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of external sites. We encourage you to review the privacy policies of any third-party services before providing your information. This Privacy Policy applies only to information collected through our website and services.

09 Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected information from a child under 13, we will take immediate steps to delete such information and will not use it for any purpose.

10 Retention of Your Information

We retain your personal information for as long as necessary to provide services, fulfill legal obligations, and resolve disputes:

• Project Information: Retained for the duration of the project and up to 3 years after completion for record-keeping and support purposes.
• Account Information: Retained as long as your account is active, or as required by law.
• Marketing Communications: Retained until you unsubscribe or request deletion.
• Financial Records: Retained for 7 years as per accounting and tax regulations.
• Analytics Data: Generally retained for 12-24 months.

11 International Data Transfers

Your information may be transferred to, stored in, and processed in countries other than your country of residence, including India and countries that may not have the same data protection laws. By using our services, you consent to such transfers. When transferring data internationally, we implement appropriate safeguards such as Standard Contractual Clauses or adequacy decisions.

12 Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, and other factors. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services following notification of changes constitutes your acceptance of the updated Privacy Policy.

13 Contact Us for Privacy Concerns

If you have questions about this Privacy Policy, wish to access your information, or have privacy concerns, please contact us: